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FAQ

Frequently asked questions.

Short answers on metering, recharge, billing and resilience. Need more? Request a demo.

Do residents need the internet to recharge?

No. Top-ups go through digitally, and the on-site edge keeps recharge working even during an internet outage.

Which utilities can EMA meter?

Electricity and water, prepaid or postpaid, single and three phase.

How do residents pay?

From a phone with mobile money or card (Visa, Mastercard, Amex). Credit reaches the meter automatically, with no token and no keypad.

What happens when a meter goes offline?

The platform raises an alert automatically, and meters resume reporting on their own once power and connectivity return.

How is billing handled?

Billing is automated to the unit and audit-ready, removing manual reads, estimation and disputes.

Still have questions?

Book a demo and we'll walk you through it on your portfolio's numbers.